Refund policy
RETURNS & FINAL SALE POLICY
Last Updated: June 2026
At Amore Mahjong, your satisfaction is a valued priority. We take pride in creating beautiful, artisan-crafted products and stand behind the quality of every item we make.
Quality Guarantee
If your order arrives damaged or with a production defect, please notify us within 5 days of delivery by emailing info@amoremahjong.com.
Please include your order number, a description of the issue, and photographs of the product and packaging. Upon verification of the issue, we will arrange a replacement at our discretion.
Artisan Craftsmanship
Our products are handcrafted and made using natural and specialty materials. Variations in color, texture, finish, and materials, as well as minor surface marks or scuffs, are part of the unique character of artisan-crafted goods and are not considered defects.
Final Sale Policy
All purchases made through Amore Mahjong are final sale.
Orders are not eligible for cancellation, return, exchange, or refund once placed. This includes:
- Preorder items once the order is placed, regardless of production or shipping delays
- Gift cards
- Sale, clearance, promotional, or discounted merchandise
Shipping and handling fees are non-refundable.
Order Modifications & Cancellations
Once an order has been submitted, we are unable to modify, combine, or cancel orders.
If you have any questions regarding a product before purchasing, please contact us at info@amoremahjong.com and we will be happy to assist you.
Contact
Questions regarding this policy may be directed to:
Amore Mahjong
Email: info@amoremahjong.com